Refund Policy

1. Subscription Refunds

Monthly Subscriptions: Refunds for monthly subscriptions are generally not provided. If you experience any issues with the service, please contact our support team at [email protected] to address your concerns. Refunds may be issued on a case-by-case basis, at the sole discretion of US.

Annual Subscriptions: Refunds for annual subscriptions are only available within the first 14 days of the initial purchase. If you request a refund within this period, a full refund will be processed. After 14 days, no refunds will be issued, but you may cancel your subscription to prevent future charges.

2. Add-On Purchases

Refunds for add-on purchases (e.g., extra features or services) are not available. Please ensure you review your selection carefully before completing your purchase.

3. Exceptional Circumstances

In exceptional circumstances (e.g., billing errors or service outages), US may, at our discretion, provide a partial or full refund. To request a refund under these circumstances, please contact [email protected] with a detailed explanation of your issue.

4. How to Request a Refund

To request a refund, please email [email protected] with the following information:

• Your account username or email associated with the account
• The date of purchase
• The reason for your refund request

Our support team will review your request and respond within 5-7 business days. If approved, refunds will be issued to the original payment method used at the time of purchase.

5. Non-Refundable Cases

Refunds will not be issued for dissatisfaction due to user error or failure to understand how to use the service. We encourage users to reach out to our support team if they encounter any issues. Any misuse of the service or violation of our Terms of Service may result in termination of the account, without eligibility for a refund.

6. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and the effective date at the top will be updated. It is your responsibility to review this policy periodically.

For any questions regarding this Refund Policy, please contact us at [email protected].